Returns

30-DAY RETURNS:
We want you to be happy with your purchase. Return your items within 30 days of purchase for a refund. Please note shipping costs are non-refundable and the cost of return shipping is the responsibility of the customer. Please read additional details below:

Request an RMA Number. We want to process your returns quickly and accurately. Contact us via email or phone or Click here to send an email at hello@idealgardenlights.com. Please provide: 
(1) the shipping Name listed on the order form OR the Order Number (starting with IGL)
(2) the item(s) you wish to return and
(3) Reason for return (or exchange) 

Damaged or defective items: On the rare occasion that an item(s) arrives damaged or has a manufacturer defect, we will replace the item at our cost. Call us, or send us an email noting the damage or defect. In certain cases, we may ask for photos so we can send the correct item or part immediately.

Return Policy: Upon receipt, check your packages carefully to make sure your order is complete and in good condition. Keep all original packaging and labels intact. Please contact us via email or phone if you have any questions and we will do our best to assist you. 

1. All items are guaranteed free from defects in materials and workmanship 30 days from the date of delivery. Items with longer warranty periods are stated in the product description. We stand behind all manufacturer warranties. Please read the warranty section for more details.
2. Contact us within 10 days of delivery via phone or email for any returns. Return authorization is required for any returned product. State the items you would like to return and the reason for the return.
3. All authorized returns must be received within 30 days of the delivery date.
4. All return requests are forwarded and shipped back to the manufacturer. 
5. Returns shipped to the wrong address will be refused, returned at the customer's expense, or discarded. Please contact us for an RMA number and return instructions.
6. Shipping charges are non-refundable.
7. Return shipping is the responsibility of the customer.
8. If your order shipped free the shipping charge may be deducted from your refund.
9. All sales are final for the following items: Custom orders, flameless candles, candle holders, string lights, and rope lights. 
10. All returned items must have original tags and packaging and have not been assembled, installed, used, damaged, or modified.
11. Any non-defective items returned by the user will be accepted solely at the discretion of Ideal Garden Lights or the manufacturer.
12. Any items returned damaged by the user will not be accepted or shipped back to the sender.
13. Returns that do not comply with our return policy will not be refunded and will only be returned at the customer's expense. All others will be discarded.
14. A 25% restocking fee may be assessed for any of the following reasons:

• Any products without a return authorization, if accepted.
• Products returned to the wrong address, if accepted. 
• Any products returned that are not in resalable condition, if accepted. Please keep all packaging and labels intact.
• Original packaging must be in new condition. Please do not write or mark up the product package.
• If we believe the items have been used, if accepted.
• Returns received after the 30-day return window, if accepted.
• Our payment processor limits refunds to 60 days from the date of purchase. We cannot accept returns or apply refunds after 60 days, no exceptions.

CANCELLATION: